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Return & Exchange Policy

-You can return or exchange your newly purchased product within 3 days from the purchase date or the delivery date (for home delivery or Store pickup) only if it is unused and in its original condition (Unopened), and original invoice must be included.

- Products with a manufacturing defect are accepted to be returned within 7 days from the date of delivery. We will carry out the necessary checkup in order to process replacement or refund. After the checkup is completed by our technician on the condition of the product’s packaging, the complete set of accessories and the technical examination of the product (accept / reject) return for replacement or refund.

-After 7 days from delivery date, all products will be replaced / returned through product Agency and refund will occur after completing the return.

-We do not accept return of products which have scratches, are damaged as a result of misuse, or malfunction due to wrong voltage connection.

-Replaced products will be shipped / handed over to you following the mode of return and location selected.

-We will not replace a product with a different model unless stock of original product is not available. In such circumstance, we will request your permission before processing.

-In the event of a return as a result of product malfunction or manufacturing defect, damage upon delivery or delivery of the wrong product, customer will not be charged for any shipment fees.

-For Electronic payments, refund will be deposited to the same e-payment account within 14 business days.

-For Cash on Delivery payment, refund will be collected from one of our showrooms within 14 business days.