We will take all reasonable steps to deliver your products within the periods set out in our Delivery Information area. . However, delivery times are subject to stock availability, and to possible delays due to credit card authorization, compliance with customs controls and other factors outside our control. We will advise you as soon as practicable if there is a delay or likelihood of delay in the supply of products. If the products cannot be delivered within 15 days of your order, we will notify you of this delay and you may either cancel your order or agree a further delivery time with us. Please note that delivery of your order may take longer during sale or other busy periods.
We can only ship to countries featured in the shipping list on our Delivery Information page. Please note that we do not ship to PO Boxes.
If an incorrect destination area is selected during the checkout process, or the address entered doesn't correspond to the area selected, we will cancel your order and notify you by e-mail. In the interest of security, we reserve the right to dispatch the product(s) purchased on this site to the billing address belonging to the credit card used as payment and not to the nominated delivery address supplied by you.
You will need to ensure somebody is available to sign for receipt of the products at the delivery address. If there is nobody at the delivery address to take delivery and sign for the products, you can contact the courier to arrange a new delivery time. We cannot be responsible for any delivery problems arising from incomplete or incorrect address details supplied by you.
Delivery of an order shall be completed when we deliver the products to the address detailed in your order and the products will be your responsibility from that time. You own the products once we have received payment in full, including all applicable delivery charges. If you prevent delivery of the products by, for example, failing to supply the courier or your local customs, tax office with necessary information or documentation, or failing to pay local customs, taxes or courier’s administration fees so your package is returned to Homy Online, any resulting return postage or courier’s administration fees incurred will be deducted from the amount refunded to you in respect of that order.